WhatsApp Cloud Desk

Conversations

No conversations yet. Connect a Meta webhook to receive messages.

W

Select a conversationCustomer details will appear here

Choose a conversation to view messages.

Outbound free-text is enabled only within the 24-hour customer service window and for contacts with recorded opt-in.

Manual send · policy checks enabled

Contact details

Select a conversation.

Contacts

Only message contacts with documented WhatsApp opt-in.

Name	Phone	Company	Country	Status	Consent	Next follow-up

Contacts by stage

Message activity (last 30 days)

Reporting note

Counts are based on messages stored in this app. Delivery status updates arrive via the configured Meta webhook. This MVP does not calculate Meta billing or guarantee that a sent message was delivered.

WhatsApp numbers

Access tokens stay on the server in .env; never paste them into this browser.

Label	Phone Number ID	WABA ID

To add a number

Configure the number in Meta Business/WhatsApp Manager.
Add its Phone Number ID, WABA ID and server-side access token to WA_NUMBERS_JSON in .env.
Restart the server, then click Refresh.

Team & permissions

Roles: admin, agent, viewer. Team management is admin-only.

Loading team…

Meta webhook setup

Webhook callback URL: https://YOUR-DOMAIN/webhooks/whatsapp

Verify token: the value of META_VERIFY_TOKEN in your server's .env. Subscribe the WhatsApp product to the messages field. Configure META_APP_SECRET to validate webhook signatures.

Inbox

Conversations

Contact details

Contacts

Add a contact

Contacts by stage

Message activity (last 30 days)

WhatsApp numbers

Team & permissions

Meta webhook setup

Add team member